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Table of Contents May 2002

E-learning success, HR-driven customer service, and the new face of relocation – all in...

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Forced Ranking A Good Thing for Business

A look at the pros and cons of this controversial way of managing performance. Also, le...

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Ten Tips for Training in Anxious Times

Don’t call customer-service training “Creating Loyalty” after you just laid off 20 perc...

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Companies Continue to Invest in Training –- and Evaluate the ROI

Spending on training and development will increase or stay the same for 2002, say 65 pe...

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Relocation Continues Despite Increased Costs

Eighty-two percent of the companies that relocate employees see their relocation activi...

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The Elements of NCCI’s Performance-Management Success

At NCCI Holdings, Inc., developing an innovative evaluation system has been a significa...

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HRs Options for Dealing with Cost-of-Living Issues

Is there an effective way to deal with cost-of-living differences without destroying eq...

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When Guidance Isn’t Enough

When Teco Energy decided to migrate from an annuity-based plan to apension-equity plan,...