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Relocation Continues Despite Increased Costs

Eighty-two percent of the companies that relocate employees see their relocation activi...

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The Elements of NCCI’s Performance-Management Success

At NCCI Holdings, Inc., developing an innovative evaluation system has been a significa...

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HRs Options for Dealing with Cost-of-Living Issues

Is there an effective way to deal with cost-of-living differences without destroying eq...

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When Guidance Isn’t Enough

When Teco Energy decided to migrate from an annuity-based plan to apension-equity plan,...

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Family-Style Planning

To support their new 401(k) program, Penna Flame developed a partnership with a local b...

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Five HR Tips for Improving the Customer Relationship

A nice smile isn’t enough if your employees don’t know the products in and out.

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Discovering and Fixing Customer-Service Ills

Replacing knowledgable customer-service reps wasn’t an option, so Process Software put ...

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When Choosing Training, the Medium Depends on the Message

A look at how to decide which medium to use for training, whether online, classroom, or...