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Family-Style Planning

To support their new 401(k) program, Penna Flame developed a partnership with a local b...

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Five HR Tips for Improving the Customer Relationship

A nice smile isnโ€™t enough if your employees donโ€™t know the products in and out.

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Discovering and Fixing Customer-Service Ills

Replacing knowledgable customer-service reps wasnโ€™t an option, so Process Software put ...

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When Choosing Training, the Medium Depends on the Message

A look at how to decide which medium to use for training, whether online, classroom, or...

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Dear Workforce What HR Trends Have The Most Impact On Training

E-learning technology has played a key role, giving employees the opportunity for self-...

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Privacy Regulations

The proposal suggests removing a requirement that certain health care providers get a g...

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Why 9-11 Didn’t Change the Workplace

Studies show that the terrorist attacks have not brought massive changes to most Americ...

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Get the Most Out of Your HR or Enterprise Portal

Organizations that buy a commercial package, plug it in, and expect outstanding results...