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How Dot-coms Learned To Value Tried and TrueHR can create an attractive start-up environment byemphasizing learning opportunities, ...
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Results-Oriented Customer Service TrainingCustomer satisfaction has dropped since 1994 in nearly every sector of the economy.
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Promote Accountability in Your Customer-Service TeamThe first step toward achievingexceptional standards is to assemble a first-class team ...
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Table of Contents May 2001Stealth recruiters, at-will employment, and workplace drones – all this month, in Workf...
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Leveling the IT Playing FieldStepped-up recruiting in the right places can help you find qualified women in the IT f...
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Use Technology as a Tool, Not a ReplacementPPI designed a customer-service training program that included instructor-led training ...
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Making Reviews More Efficient and FairMany performance-appraisal software programs have a generic set of questions that too o...
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Objective Appraisals“Evaluations were late, employees said it was toosubjective, and managers didn’t like t...