Staffing Management

Kari Stevens: The Insurer

By Sarah Sipek

Feb. 13, 2015

ACA 5 Year Aniversery

Kari StevensKari Stevens
Senior Counsel
Cigna Corp.

By the time the legislation was signed into law in 2010, Bloomfield, Connecticut-based health service company Cigna Corp. already had a plan in place to inform both brokers and clients about the upcoming changes and the actions they would need to take in order to be in compliance. There’s still a plan in place, but given the stops and starts the legislation has endured, it looks quite different than it did five years ago.

“We knew immediately that we would need to function as a resource to understand the legislation. So we purposefully got outfront when it came to providing clear and accurate information around health care reform.

“And there hasn’t been a dull moment since 2010. We established a core team that has been nimble and able to react to all the stops and starts within the law. They’ve also been able to digest all the information and make sure that it makes sense to employers and employees, which hasn’t been easy.





“The biggest challenge has been staying out in front of the legislation. Our employees need to understand how to implement the mandates within companies of all sizes and industries in order to best serve our clients. With that being said, the deadline changes and exceptions for different size companies have been both a blessing and a curse. It’sgiven us more time to develop solutions and resources for our clients, but it means we need to be constantly aware of changing deadlines and requirements.

“One of the biggest challenges we’ve seen employers face is getting in compliance with the employer mandate. Educating employers about that aspect of the law in particular made us realize that there isn’t one simple solution to helping roll out the legislation.

“Every company needs something different.”

Correction: This article was updated on March 10, 2015, to correct the location of Cigna Corp.'s headquarters.

Sarah Sipek is a Workforce associate editor.

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