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How Small Employers Can Impact the Cost and Delivery of Health Care

Smaller companies can impact the cost and delivery of care in their communities the sam...

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How HR Drives TQM

From hiring and compensation to training and performance management, every HR system in...

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Labor Unions Become Business Partners

Increased productivity and innovation are among the benefits that result from a union-m...

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HR Is One Pillar of the Baldrige Award

Baldrige judges examine how companies enable the work force to develop to its full pote...

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Recognition Can Bolster Quality Efforts

There are no guidelines attached to the recognition process. The main objective is to s...

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An Ombudsperson Can Improve Management-labor Relations

Mediation is becoming more common in U.S. companies. Some companies are providing an om...

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Quality Within the HR Function

Here are some quality principles that human resources must follow.

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Coca-Cola Learns from Its Training Mistakes

Coca-Cola USA launched its quality effort with a massive top-down training effort, in w...