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Hilton Tries to Clone the Model EmployeeHilton has been trying to achieve good customer service through the use of assessment, ...
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No Quick Fixes for the Spiraling Costs of Prescription DrugsIncreases of 14.4 percent in the cost of prescription-drug benefits are likely this yea...
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Success, Scandinavian StyleThe product names aren’t all that’s unusual at Ikea North America. Pernille Spiers-Lope...
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Social-Networking for RecruitersRecruiters are taking an interest in social-networking Web sites as a way to tap valuab...
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Les Hayman’s Excellent AdventureSAP’s chief officer of global human resources is having a grand time reshaping the soft...
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Outsider CEOs Aren’t Always SaviorsStatistics dispute the case that outside CEOs are best positioned to “shake up the cult...
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Who’s Hiring from Business “Boot Camps”A chart with information about a few of the programs for college grads aimed at prepari...
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United Technologies Offers a Model for Reporting ProblemsBorn out of defense-contract scandals in the 1980s, the company’s program required only...