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Dear Workforce I Just Trained 32 Customer-Service Reps. How Do I Demonstrate the Return on Investment?I had to train 32 retail employees on customer-service excellence. The snag came when I...
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Dear Workforce How Do We Get New Managers to Document PerformanceWe have a couple of employees who will be returning from a leave of absence. Neither wa...
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AFL-CIO Calls Out Firms for CEO GreedThe labor group wants to highlight pay and parachutes.
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Taking the Temperature at HotJobsAn interview with HotJobs executive vice president and general manager Dan Finnigan, wh...
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UPS 37 Principles for Managing PeopleA wide-ranging look at the company’s workforce management practices, including promotin...
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The Bully BacklashIsn’t it a given that those who manage others are expected to be kinder, more understan...
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Phased Retirement Proposal Could Put New Hardship on EmployersCompanies paying employees annual salaries would have to calculate not only the reduced...
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Novel Ideas at Borders Lure Older WorkersSixteen percent of Borders’ workforce is over the age of 50.