Employee Engagement

Make managers more successful with the tools to retain and engage their employees

By Rick Bell

Jul. 26, 2020

Many managers cannot pinpoint their employee headcount at any given moment.

On top of that, data published in global leadership consultancy DDI’s 2019 Frontline Leader Project establishes that 57 percent of employees quit because of their boss. DDI’s study also reports that 14 percent have left multiple jobs because of their managers and an additional 32 percent have seriously considered leaving because of their manager. 

Many managers are ill equipped and poorly trained to efficiently run a workforce. Whether it’s tallying employee headcount or engaging workers, employers can arm managers with the tools to ensure they become valued top-line supervisors prepared to retain and sustain their employees.

Start with scheduling software

One of the most confounding aspects of a manager’s responsibilities is properly scheduling staff. Tracking employee rosters, hours worked and remaining PTO on paper or on outdated spreadsheets is fraught with opportunities for mistakes.

According to a 2017 survey, 38 percent of employees who track time said they still use manual processes like paper time cards and traditional punch clocks. By eliminating tedious and time-consuming paper-based systems, managers can easily and accurately schedule the right person in the right place at the right time. 

Employee scheduling software allows managers to see the big picture and make more accurate, data-driven decisions in just a few clicks. Following are five ways that workforce management software eases scheduling headaches.

  1. Implement scheduling technology

Efficiency is the key to workforce scheduling software. Determining staffing levels is a constant challenge and can be the most perplexing aspect of staff scheduling. Labor analytics fueled by a comprehensive software solution can forecast resource needs and gaps. It also integrates both timekeeping and attendance functions. Employee profiles — who is available when, or who is on paid time off — are available with a few clicks.

  1. Know organizational needs to create a smart schedule

Don’t let your schedule dictate you. Be the boss — literally and figuratively — with software that puts you in charge of the process. Eliminate the gut instinct and implement a software solution to accurately assess customer needs and employee resources. Effective, analytical employee scheduling lowers the company’s labor costs and maximizes customer satisfaction by matching resources to demand.

  1. Make changes on the fly? Go for it!

There are plenty of times when the unexpected occurs. From freak snowstorms that impede travel to a flu bug sweeping across the workplace, scheduling adjustments have to occur quickly and effectively in times of an emergency. 

Scheduling software allows for quick communication with workers. Incorporating a scheduling tool with mobile technology including a communications app builds 24/7 schedule access and puts real-time communication at a manager’s fingertips.

  1. Shuffle the deck: Matching A + B + C players shouldn’t be a game of chance

Good managers know how to mesh the strengths and weaknesses of their employees. 

Pairing varying talent levels can be a game of chance unless there is data behind the decision. Scheduling software removes the guesswork and incorporates analytics-based information into the decision making process.

  1. Measure, assess and fine tune

OK, so a schedule is a tool and not an employee. Still, like all staff members, scheduling should undergo regular performance reviews and frequent analysis. 

Incorporate employee feedback and business performance indicators into the assessment. Robust scheduling software will collect crucial data to assess and reveal insights. By understanding and evaluating the data, managers can better optimize their scheduling process.

Like a carpenter has a hammer and a plumber relies on a wrench, supervisors need the proper online tools to effectively manage their employees. Workforce.com’s scheduling software helps managers control costs, enhance communication, build engagement and focus on the bigger picture of the business. Shifts can be scheduled a month in advance. Give your managers every opportunity to succeed beginning with scheduling software by Workforce.com.

Rick Bell is Workforce’s editorial director. For comments or questions email editors@workforce.com.

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