Workday Right for RightNow

By Ed Frauenheim

Oct. 3, 2007

Workday has persuaded close to 20 clients to sign on for its human resource management system, which was launched last year.

    Among the initial customers is RightNow Technologies, a Bozeman, Montana-based maker of customer relationship management software. Kevin Boylan, HR director for the 700-employee firm, says Workday is as nimble as promised. Soon after RightNow began using the HR software in April, the company restructured itself from departments and department executives to geographic business units and regional general managers.

    To capture the shift, Boylan says, a traditional HRMS would have required a lengthy updating and probably the help of an expert system administrator. Not so for Boylan and his team.

    “We were able to do it within an hour in Workday,” he says. “We did it ourselves.”

Ed Frauenheim is a former Associate Editorial Director at Human Capital Media and currently works as Senior Director of Content at Great Place to Work. He is a co-author of A Great Place to Work For All.

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