Archive
By Linda Davidson
Sep. 1, 1998
HR professionals should be able to find links in all their efforts and investments to actual measurements. This chart indicates some of the areas to look when trying to demonstrate results. For example: Improved recruiting programs for sales could lead to improved time-to-fill ratios, which means positions would get filled more quickly, allowing the sales staff to generate more revenue and reduce “down time.”
HR Programs: | Possible Measurements: |
Training Programs | Productivity, sales, quality, time, costs, customer satisfaction, turnover absenteeism, employee satisfaction |
Compensation Programs | Labor costs, turnover, absenteeism (pay for performance) |
Modified Work Structures | Productivity, quality, customer (teams, project committees, etc.) satisfaction, turnover, absenteeism, employee satisfaction, time to deliver |
Recruiting Programs | Cost per hire, yield (# of candidates recruited), time-to-fill ratios |
Total Quality Management | Defects, rework, response time |
Employee Support Programs | Absenteeism, employee satisfaction, employee referrals, productivity |
Workforce, September 1998, Vol. 77, No. 9, p. 38.
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