Scheduling
Time & Attendance
Forecasting
Employee App
Payroll Integrations
Communications
HR Administration
By Kellye Whitney
Dec. 9, 2013
Urgent Care of Connecticut, an ambulatory-care organization dedicated to walk-in medical care, earned the Joint Commission’s Gold Seal of Approval for accreditation, a national symbol of quality in performance standards.
It wasn’t easy. In 2012, the organization realized its patient-satisfaction scores, repeat customers and community reputation were not enough to differentiate its clinics from peer organizations. A team assembled from all aspects of the business: head of operations, head of human resources, a doctor, a nurse and even an X-ray technician.
They divided up more than 1,000 standards to evaluate the organization’s compliance.
The Brookfield, Connecticut-based organization now has more clinic visits, patient-satisfaction scores have improved, and the organization is one of 36 independently owned-and-operated urgent-care centers with Joint Commission accreditation.
For its efforts in gaining accreditation, Urgent Care of Connecticut is the winner of the silver Optimas Award for Partnership.
Kellye Whitney is a Workforce associate editorial director. Comment below or email editors@workforce.com. Follow Whitney on Twitter at @kellyewhit.
Come see what we’re building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. We’re on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline.
Compliance
Minimum Wage by State in 2023 – All You Need to KnowSummary Twenty-three states and D.C. raised their minimum wage rates in 2023, effective January 1. Thr...
federal law, minimum wage, pay rates, state law, wage law compliance
HR Administration
Is your employee attendance policy and procedure fit for purpose?Summary: Lateness and absenteeism are early warning signs of a deteriorating attendance policy. — More ...
compliance, HR technology, human resources
HR Administration
Clawback provisions: A safety net against employee fraud lossesSummary Clawback provisions are usually included as clauses in employee contracts and are used to recou...
clawback provisions, human resources, policy