Archive
By Staff Report
Feb. 15, 2001
Employee Survey Gauges Employee Satisfaction
The article in the February 1998 issue of Workforce on Optimas Award winning company Trident Precision Manufacturing discusses the five areas of total quality that the firm measures on a continual basis. Twice a year, the company administers this survey to its employees to gauge their overall satisfaction with the company and its practices.
TRIDENT’S EMPLOYEE SATISFACTION SURVEY
PLEASE CIRCLE THE ONE LETTER GRADE WHICH BEST REPRESENTS YOUR FEELING FOR THE CORRESPONDING QUESTIONS.
RATING SCALE FOR THE COMPANY | RATING SCALE FOR MANAGEMENT PRACTICES SECTION: |
A = Excellent (100%) | A = Always (100%) |
B = Good (90%) | B = Frequently (90%) |
C = Average (80%) | C = Sometimes (75%) |
D = Poor (60%) | D = Never (60%) |
| NA = Not Applicable |
MY COMPANY:
How do I rate my company on:
1. Respect for individuals. | A | B | C | D |
2. Open communications. | A | B | C | D |
3. Promoting innovation. | A | B | C | D |
4. Promoting quality. | A | B | C | D |
5. Implementing quality. | A | B | C | D |
6. Providing training necessary to do my job. | A | B | C | D |
7. Providing the tools necessary to do my job. | A | B | C | D |
8. Providing the support and resources necessary to do my job. | A | B | C | D |
9. Providing career opportunities. | A | B | C | D |
10. Providing a safe workplace. | A | B | C | D |
MANAGEMENT PRACTICES:
Before completing the Management Practices section, please circle your supervisor’s name.[Note: actual Trident supervisor’s names have been removed.]
ATTITUDE AND STYLE – My Supervisor:
11. acts effectively as a leader/trainer/coach. | A | B | C | D |
12. treats all Teammates fairly; shows | A
| B | C | D |
13. shows commitment to the job by actions as well as words; is a team player. | A | B | C | D |
14. encourages creativity and teamwork in problem solving. | A | B | C | D |
COMMUNICATION – My Supervisor:
15. ensures that his/her instructions are clear, understandable, and complete; uses Interactive Skills. | A | B | C | D |
16. asks “Why?” to gain knowledge and understanding. Listens carefully to Teammate suggestions, comments, and ideas. | A
| B | C | D |
17. asks “Who is the customer” to be sure teammates understand who we are trying to serve. | A | B | C | D |
RECOGNITION – My Supervisor:
18. uses the Recognition System to formally and informally highlight achievements of teammates. | A | B | C | D |
19. uses the Recognition System fairly and consistently. | A | B | C | D |
INSPECTOR / HELPER – My Supervisor:
20. actively works at being a helper/inspector/facilitator. | A | B | C | D |
USER OF TOOLS / PROCESSES – My Supervisor:
21. helps me identify all internal customers and their requirements; explains our supplier specifications. | A | B | C | D |
22. encourages the use of statistical techniques for gathering and analyzing data. | A | B | C | D |
TRAINING / TEAMWORK – My Supervisor:
23. walks like s/he talks. Uses the Total Quality process, acts as a facilitator, is willing to try new behaviors, and encourages others to do the same. | A | B | C | D |
24. is a team player; encourages team work in all areas of our work, and supports the group effort. | A | B | C | D |
25. encourages the sharing of information, ideas, and resources (material, time, people) between groups, departments. | A | B | C | D |
DELIVERING BUSINESS RESULTS – My Supervisor:
26. demands and promotes excellence in internal and external customer service, quality, and production. | A | B | C | D |
27. concentrates on managing the process rather than results. | A | B | C | D |
28. has communicated my work groups, departments and corporate goals. | A | B | C | D |
** NOTE: PLEASE BE SURE YOU SELECTED YOUR SUPERVISOR’S NAME. **
MY WELL-BEING:
How do I rate the following:
29. My compensation. | A | B | C | D |
30. My employee benefits. | A | B | C | D |
31. Trident’s Reward and Recognition System. | A | B | C | D |
32. The hours I work. | A | B | C | D |
33. Trident’s support of a good home life (EAP, Family Activities, etc.). | A | B | C | D |
34. Would you recommend Trident to friends as a good place to work? | Yes |
| No |
|
CORPORATE LEVEL MANAGEMENT:
How do I rate Corporate Management on:
35. Demonstrating effective people skills. | A | B | C | D |
36. Concern about quality. | A | B | C | D |
37. Reacting to our complaints and problems. | A | B | C | D |
38. Are visible and accessible to us. | A | B | C | D |
39. Providing support to help us do our job. | A | B | C | D |
40. Understand the effort put forth by employees. | A | B | C | D |
41. Is concerned for our safety. | A | B | C | D |
42. Acknowledges good performance. | A | B | C | D |
OUR TOTAL QUALITY ADMINISTRATOR:
43. acts effectively as a leader/trainer/coach. | A | B | C | D |
44. treats all Teammates fairly; shows understanding, patience, and respect for the dignity and worth of everyone. | A | B | C | D |
45. shows commitment to the job by actions as well as words; is a team player. | A | B | C | D |
46. encourages creativity and teamwork in problem solving. | A | B | C | D |
47. ensures that his/her instructions are clear, understandable, and complete; uses Interactive Skills. | A | B | C | D |
48. asks “Why?” to gain knowledge and understanding. Listens carefully to Teammate suggestions, comments, and ideas. | A | B | C | D |
49. asks “Who is the customer” to be sure teammates understand who we are trying to serve. | A | B | C | D |
50. uses the Recognition System to formally and informally highlight achievements of teammates. | A | B | C | D |
51. uses the Recognition System fairly and consistently. | A | B | C | D |
52. actively works at being a helper/inspector/facilitator. | A | B | C | D |
53. helps me identify all internal customers and their requirements; explains our supplier specifications. | A | B | C | D |
54. encourages the use of statistical techniques for gathering and analyzing data. | A | B | C | D |
55. walks like s/he talks. Uses the Total Quality process, acts as a facilitator, is willing to try new behaviors, and encourages others to do the same. | A | B | C | D |
56. is a team player; encourages team work in all areas of our work, and supports the group effort. | A | B | C | D |
57. encourages the sharing of information, ideas, and resources (material, time, people) between groups, departments. | A | B | C | D |
58. demands and promotes excellence in internal and external customer service, quality, and production. | A | B | C | D |
59. concentrates on managing the process rather than results. | A | B | C | D |
HUMAN RESOURCES:
How do I rate the Human Resources Department on:
60. responsiveness to my questions, needs. | A | B | C | D |
61. concern, follow through on a safety problem. | A | B | C | D |
62. concern, follow through on a benefits problem. | A | B | C | D |
63. concern, follow through on a personal problem. | A | B | C | D |
64. communication of all benefits, company policy | A | B | C | D |
65. use of effective people skills. | A | B | C | D |
SOURCE: Trident Precision Manufacturing, Inc. 734 Salt Road, Webster, New York 14580-9796. Phone (716) 265-1009. Copyright and all rights reserved.
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