23 July 2021
To make work easier — this is the main reason why companies look for workforce management systems, and they typically gravitate towards providers that claim to be automated, simple, and cloud-based.
With different WFM platforms available in the market, it’s easy for organizations to get lost in all the sales and marketing talk, demo calls, and claims of why a particular product is better than the others. But if there’s one thing that organizations should focus on, that would be how the solutions they’re looking at will fare in terms of integrating with the current systems and software they use.
“A workforce management system can only be truly efficient if it can integrate with systems or platforms in place in an organization. It is the only way to ensure accurate forecasts, break silos, and make workflows more efficient, especially for companies operating in different locations,” Travis Kohlmeyer, vice president of sales at Workforce.com said.
Software as a service, like WFM platforms, is expected to integrate with other relevant software. In WFM’s case, this includes software for payroll, PoS, and HR systems. While these integrations are helpful, there are cases when an organization’s needs go beyond that.
“Big companies typically use different software and systems, and some of these are built internally. A WFM platform can only be of value when it can integrate to custom systems and make sure that you have the right staff on for appointments, reservations, events, and sale volumes and much more,” Kohlmeyer explained.
Cost savings and higher productivity happen when WFM systems are fully integrated. A truly robust WFM system can do that despite the unique needs and processes of a business.
When a WFM seamlessly syncs with other systems and software, it’s able to deliver the following:
“A fully integrated WFM offers a high level of customizability. Businesses have varying needs, and a WFM platform that can seamlessly sync with other systems can deliver results.” Kohlmeyer explained.
Finding the WFM platform for your business requires due diligence. As you look through different options, here are factors that you need to consider:
“Aside from meeting your requirements, it is also vital to discern whether a WFM provider is willing to really help you out and not just close a deal. Normally, you’ll see it in how they steer the conversation when certain functionalities are not available in their product yet.” Kohlmeyer added.
Workforce.com has an open API, which means that it can easily integrate with other software and systems, even internally-developed platforms. It is through this technology that algorithms out of different variables are built, which aids our customers to get accurate demand and forecasts, generate custom reports, optimize operations quickly, and automate processes such as employee scheduling.
Companies need something to simplify workforce management with, and it takes a genuinely robust system to do that. “Taking the complexities out of scheduling, time and attendance, compliance, and reporting has a lot to do with integrations,” Kohlmeyer explained. “Workforce.com is a highly customizable and easy-to-integrate system that helps companies around the world do exactly that.”
Written by Jana Reserva
We build robust scheduling & attendance software for businesses with 500+ frontline workers. With custom BI reporting and demand-driven scheduling, we help our customers reduce labor spend and increase profitability across their business. It's as simple as that.
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