Staffing Management

What are workforce.com shift simulations?

By Tasmin Trezise

Jun. 18, 2021

Would you still have those times where no one had anything to do because it was dead quiet? Could you avoid negative experiences for customers required to wait due to understaffing?

Instead of throwing 100’s of staffing, shift, and customer demand numbers in front of your managers and expecting them to understand what they mean, The workforce shift simulation plays out their day of operations for them in a way they can see and understand. It’s more like a movie than a spreadsheet. 

Introduction to the research, Multi-Agent Simulation-Based Analysis for Restaurant Service: https://www.sciencedirect.com/science/article/pii/S2212827119301581

In 30 seconds, managers watch how their day will play out in front of them. The consequences of the schedule they build and the anticipated customer demand is spelt out visually, based not on complex equations and quantitative inputs, but by a set of simple rules that anyone can observe in both employees and customers.

Most importantly, they can then adjust the inputs to improve the outcome for things like customer wait time, employee fatigue, and overstaffing leading to substantial results and superior performance.

What impact will the 5% discount will have across the business? If a promotion increases customers by 5%, but gross profit by 1%, will we be better off?

Today, most of these decisions are made using linear models with spreadsheets. However, businesses are complex systems, and every change impacts another. Shift simulation allows businesses to model the impact each strategy will have on each business unit, present it in a simple format for front-line managers and empower better decisions.

Tasmin Trezise is the President of Workforce.com

About Workforce.com

blog workforce

We build robust scheduling & attendance software for businesses with 500+ frontline workers. With custom BI reporting and demand-driven scheduling, we help our customers reduce labor spend and increase profitability across their business. It's as simple as that.

Book a call
See the software

Related Articles

workforce blog

HR Administration

Rest and lunch break laws in every US state

Summary Federal law does not require meal or rest breaks Some states have laws requiring meal and rest ...

workforce blog

Staffing Management

What is labor forecasting?

Summary Labor forecasting helps businesses determine where, when, what kind, and how many employees are...

demand forecasting, labor forecasting, labor modeling, staffing

workforce blog

Staffing Management

How staffing agencies can better manage a remote workforce

Summary As remote work continues its rise, modern workforce management technology is being adopted – st...

remote employees, scheduling, staffing, time and attendance management