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How To Select a Moving Company

By Brenda Sunoo

Sep. 1, 1998

Searching for the right moving company requires knowledge and persistence. Arm yourself with this checklist and keep your employee casualties to a minimum. Ask about:

Past Performance:
References
License
Gallup surveys, if available
Affiliation with the AMSA
Physical presence throughout markets in North America
Company turnover rates
Access to the warehouse

Personnel:
Dedicated service teams
In-house training and educational programs
After-business hours communication capabilities
Contingents
Awards or reprimands

Moving and Packing:
Minimum and maximum weight
Assessed value vs. replacement value
Projected time and distance based on transit guides
Number of times to be loaded/unloaded
Holiday deliveries
Contingencies for bad weather
Pet transportation
Handling of valuables and family heirlooms
Disassembly and reassembly of major appliances
Whatโ€™s not covered
Clarification of words, such as โ€œrepairโ€
Insurance guidelines for damage
Openness to a dispute settlement program

Workforce, September 1998, Vol. 77, No. 9, p. 58.

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