Case Studies

Hearing Care Solutions improves onboarding and simplifies scheduling with Workforce.com

By Rick Bell

Dec. 3, 2020

Since its founding in 2009, Hearing Care Solutions has become a leading health care company by understanding how hearing-loss technology vastly improves its patients’ lives.

Knowing that hearing loss left untreated hinders communication and ultimately affects social interaction and quality of life, HCS is advancing hearing care through a variety of fully digital instruments at varying levels of technology from nine leading manufacturers.

As Denver-based HCS continues to implement new technologies to grow its hearing-solutions business, they also have embraced Workforce.com’s workforce management platform to improve the lives of its employees.

HCS already is reaping the benefits since introducing Workforce.com to its employees in August 2020. HCS is saving 30 minutes per employee every two weeks by using Workforce.com, said Nallely Yearwood, executive director, operations at HCS.

Yearwood also cited three advantages since implementing Workforce.com.

  • Saving time on payroll days.
  • Saving time during onboarding.
  • Accessibility for all staff for schedules and time off requests through the app, which makes it easier for management.

Simplify the scheduling process

Yearwood discovered Workforce.com through research of workforce management applications, including reviews. Since its rollout, building schedules for its 100 employees has become more efficient and strategic with Workforce.com, Yearwood said.

“Workforce.com relieves me of the handwritten schedules and saves me a lot of time pre-payroll as well,” said Yearwood, who has been with HCS for five years. “It has also helped our payroll department save a significant amount of time.”

Efficiently onboard new employees

As an essential service, HCS is bullish on its plans for growth over the next 12 to 18 months as it adds new employees to meet business demand. Since the pandemic swept across the business landscape in March, Yearwood said candidate interviews have been held virtually via video calls.

Workforce.com has been a crucial partner to bring new employees into the fold, she added.

Since its implementation, “Hearing Care Solutions has been able to streamline the onboarding process in addition to giving us a more effective way of managing both remote and on-site employees,” Yearwood said.

There have been several lessons learned from operating a business during COVID-19, Yearwood said.

“While it is a new challenge to actually implement a full-blown pandemic policy, we welcome the challenges as it strengthens our internal community and our commitment to providing services to our clients,” she said.

Easy access for all employees

Everyone on the HCS staff uses Workforce.com, Yearwood added, both management and employees. “It gives us the opportunity to ensure staffing and scheduling follows our business needs and also allows our employees to easily manage their schedules and PTO requests,” she said.

With an efficient staff management system in place, Yearwood and her team want to continue improving their online platforms and seek ways to provide the best service to their customers as they expand. Employees have endorsed several Workforce.com features, she said.

“The (time clock) app is great, and it allows them to see their schedules ahead of time and to request time off,” Yearwood said.

Keeping employees healthy and productive will always be top of mind for HCS executives.

“Our priorities are always the safety and health of our staff and ensuring our policies and supporting processes are compliant and as staff-friendly as possible,” she said.

Hearing Care Solutions has made its workplace more efficient and productive. Book a demo and see how Workforce.com can help you.

Rick Bell is Workforce’s editorial director. For comments or questions email editors@workforce.com.

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