Employee Engagement

Employee performance shines bright with valuable, continuous shift feedback

By Rick Bell

Jul. 20, 2020

With the number of engaged employees consistently hovering at a disappointing 33 percent, it’s little wonder that retaining good workers is an elusive endeavor.

Disengaged employees can break down an organization. Minimal effort and a lack of productivity shouldn’t be the standard expectation, and building a quality workforce takes teamwork and constant inspection and fine-tuning of the processes. There are better ways than “hire and pray they work out” to develop, engage and evaluate a workforce.

Rate your employees’ performance

For managers there is no greater feeling of satisfaction than watching an employee grow into their role. Some employees thrive immediately, and others take time to bloom and flourish. Building a strong team takes a keen eye for talent, but assessing and developing effective talent also requires time and patience.

One solution is utilizing software that allows managers to evaluate employees through continuous, ongoing shift ratings and feedback. Much like tracking an actor from cameo appearance to leading role, the five-star rating system follows an employee’s pathway for success from an ordinary start to a meteoric rise in achievement.

‘A’ ratings — assessment and accountability

How do you hold your team accountable while also inspiring them to grow?

Managers can take the input and build skill profiles for their front-line employees with a shift rating and feedback solution. Qualitatively assessing an employee’s performance may at first seem arbitrary, but as the assessment continues over the course of that person’s tenure with the organization, the solution reveals ongoing performance over time.

Using a five-star rating system, managers can record employee performance immediately after their shift ends.

Assessments aid scheduling

Too often managers are forced to guess which employees mesh best. This should not turn into a game of Whack-a-Mole hoping to guess which person to pair with your cadre of five-star employees. There are likely a handful of two-star employees, while the bulk of the workforce ranks among three- and four-star staffers and it is imperative that managers consistently find the proper Triple-S balance: seniority, salary and skill.

A shift feedback and rating tool provides the perspective and guidance managers need to blend top talent with those who are competent in their work as well as those who require more training. While having a lineup of all five-star talent is a manager’s dream, conversely, scheduling an entire shift of two-star talent has the potential for disaster.

Incorporating a shift rating and feedback app into a manager’s arsenal provides that quick-glance guidepost to maximize the available talent at any given time.

employee performance; shift feedback

Don’t hesitate — rate!

Like a forgotten item on a grocery list left on the counter, it’s easy to forget the nuances of an employee’s performance in the days following their shift. Implementing a shift rating app leaves nothing to memory.

Wait two weeks or even two days and recollection of that employee’s performance is as hazy as the IPA they were serving that day. Rate the employee’s performance from one to five stars immediately after the shift ends and there is no room for doubt.

Managers then gain the confidence that their assessment maintains pinpoint accuracy and removes the guesswork from scheduling future shifts. The ratings also can be averaged per team to determine where staff performs best.

You’ll be a star when scheduling your employees with the confidence you need through a continuous system of rating their performance based on one to five stars. Get the Workforce.com shift rating and feedback app and let your stars shine through.

Rick Bell is Workforce’s editorial director. For comments or questions email editors@workforce.com.

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