Staffing Management

Dear Workforce How Do I Become an Influential Leader

By Staff Report

Sep. 7, 2011

Dear Confounded:

Your first step should be to demonstrate that there is a quality problem. Gather your data, do your analysis and prepare a report on the scope of the problem. The report might include items such as: frequency of errors, the impact on delivery/completion, the costs to identify and correct the errors, and any post-product/sales-support costs that result directly from the lack of quality.

(Caution: These are examples; you would be wise to come up with metrics more meaningful for your product. Keep in mind that cost is always a good one to include.)

It is not enough just to identify a problem. You’ll gain a lot more traction in your organization if you prepare a plan of action to address the problem, with some metrics showing reductions in costs and/or time spent fixing bugs, among other things.

SOURCE: Carl Norcross holds a master’s degree in human resources and has more than 20 years’ experience leading HR departments. He has worked for several midsize and Fortune 500 firms, including GRID Systems, Colorado Memory Systems and Nortel Networks.

LEARN MORE: Companies across all sectors are wrestling with the issue of manager training.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

Ask a Question

Dear Workforce Newsletter

About Workforce.com

blog workforce

We build robust scheduling & attendance software for businesses with 500+ frontline workers. With custom BI reporting and demand-driven scheduling, we help our customers reduce labor spend and increase profitability across their business. It's as simple as that.

Book a call
See the software

Related Articles

workforce blog

HR Administration

Rest and lunch break laws in every US state

Summary Federal law does not require meal or rest breaks Some states have laws requiring meal and rest ...

workforce blog

Staffing Management

What is labor forecasting?

Summary Labor forecasting helps businesses determine where, when, what kind, and how many employees are...

demand forecasting, labor forecasting, labor modeling, staffing

workforce blog

Staffing Management

How staffing agencies can better manage a remote workforce

Summary As remote work continues its rise, modern workforce management technology is being adopted – st...

remote employees, scheduling, staffing, time and attendance management