Archive
By Staff Report
Mar. 27, 2003
Busch’s, Inc., a Saline, Michigan-based retail grocer, believes the mantrathat people leave bosses, not companies. With that in mind, it implemented amanager training program for managers to learn soft skills, computer andtechnical skills, and performance management.
The program has led to lower turnover, better customer service, andultimately the highest profits the company has seen in 27 years of doingbusiness.
The attached Excel file includes four different spreadsheets the company usesas part of its performance management program.
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