Technology

Employee feedback apps boost employee engagement

By Rick Bell

May. 1, 2020

When letting employees know their value to the organization, it’s important to show appreciation for their daily tasks through effective co-worker comments.

Technology provides exceptional opportunities to motivate your staff and engage their participation by providing ongoing feedback and building a two-way relationship. Selecting the right workplace app develops a continuous dialogue that improves your internal communications and builds a consistent, trusted relationship with employees.

Choosing the internal communications app that best suits your organization has far-ranging implications. Among the most effective forms of communication that your workplace app can provide is employee feedback. 

The value of ongoing feedback  

People thrive on feedback. Consider how often people are asked to “rate” an experience — the latest vacation spot, the quality of your pet’s food or a call center employee’s friendliness.

Naturally, employees are encouraged to rate their job experience, as well as their workload and the quality of management. In fact, feedback is not only appreciated, it is expected. Employees want to know where they stand with their employers.

An effective workplace app can make that communication faster and more focused. It could literally take seconds to offer a personal congratulations or post a companywide notice of the employee’s accomplishment. 

Feedback can come in the form of an employee performance review, a note of encouragement or a thank-you for a job well done. Many people would be surprised at how well a supportive, positive message is received. 

Peer-to-peer feedback

Constant colleague feedback also encourages your staff to communicate with one another and enables growth in the company. Employees can use communication-based apps, for example, to swap shifts. This process encourages staff to remain open with one another and enhances growth in the company as well.

Employees can use this online feedback to build an authentic, trusting relationship with each other, as well as with supervisors. Peer-to-peer communication coupled with supervisor appraisals goes a long way in helping them become better in areas they need to improve and showing genuine appreciation in the areas that they have excelled in.

Organizing feedback

Your app simplifies feedback by providing a centralized clearinghouse for all employees on a single platform. Employees can communicate one-on-one or in team settings. They also can organize schedules and are crucial  to building a feedback-seeking culture.

Feedback is clearly a valuable business proposition. According to a Gallup study, managers who received feedback on their strengths had turnover rates that were 14.9 percent lower than for those who received no feedback. Still, some employees are hesitant to provide feedback in person. And that applies to managers and supervisors as well.

An internal app makes feedback easier and eliminates barriers with simple, easy-to-use communications. An app also provides the ability to give feedback for those who prefer to avoid face to face meetings. 

Using a communications app is redefining the way we think of employee engagement. Unleashing such tools in your workplace are changing the way businesses operate and make feedback immediate and continuous. 

Give employees the power to communicate! Workforce.com’s Shift Feedback tool empowers employees to respond immediately and effectively to topics relevant to your business any time of the day or night.

Rick Bell is Workforce’s editorial director. For comments or questions email editors@workforce.com.

About Workforce.com

blog workforce

We build robust scheduling & attendance software for businesses with 500+ frontline workers. With custom BI reporting and demand-driven scheduling, we help our customers reduce labor spend and increase profitability across their business. It's as simple as that.

Book a call
See the software

Related Articles

workforce blog

Technology

4 Ways to Maximize HR and WFM Data

Technology and cloud-based applications and platforms enable companies to gather more data, but can the...

workforce blog

Technology

How to prevent workforce management system outages: mitigation through redundancy

Summary Workforce management data breaches and outages are a very real threat Businesses should build r...

data breach, network security, payroll system, system outage, workforce management

workforce blog

Technology

Kronos (UKG) data breach leaves businesses in the dark for “several weeks”

Summary Workforce management company Kronos (UKG) suffers ransomware data breach Kronos Private Cloud a...

data breach, Kronos, ransomware, security, UKG