Aramark Serves Improved University Workforce Management

By Staff Report

May. 29, 2004

Food services giant ARAMARK Corporation improved the recipe for its labor management processes when it implemented Time America’s HourTrack system. “In the foodservice business, managing labor properly a key part of being able to grow profitably,” says Dominic L. Boffa, CIO and Vice President, Information Technology, ARAMARK Campus Services. Based in Philadelphia, ARAMARK Corporation is a world leader in providing awardwinning food and facilities management services. The company’s 200,000 employees serve clients in 18 countries.

Seeking Improved Labor Management
Executive management helped spearhead the search for a nextgeneration time and labor management system for the company’s Campus Services division, composed of 400+ college and university clients nationwide. “We identified the processes and tools needed to effectively manage labor costs and improve customer service,” says Mr. Boffa. “The effort included labor ‘champions’ from all our regions who brought their best practices to the table. These best practices formed the basis of our revised workflow and processes.”

ARAMARK chose to work with Time America, Inc. (OTCBB: TMAM), a leading provider of time and labor management solutions. ARAMARK Campus Services selected Time America’s HourTrack system “based on the company’s flexibility and dedication to customer service,” says Michael Tuno, Project Lead, Information Technology, ARAMARK Campus Services.

“Time America helped us develop a bidirectional data transfer between HourTrack and our existing payroll applications. The company’s implementation team also helped develop the custom reports we needed. Since then, we’ve implemented HourTrack at many other accounts, and are using the time and attendance, workforce scheduling and strategic reporting functions.”

Key Benefits
By selecting HourTrack, ARAMARK has reduced payroll expenses by better managing employee schedules and reducing overtime, according to Mr. Tuno. The company also eliminated many manual calculations, resulting in more time for its office staff to focus on other areas.

“This new system and processes have given us the tools to predict and plan our labor more effectively based on customer needs and have given us the data to measure performance on a monthly basis,” says Mr. Boffa. “Labor management reporting has become a key financial metric.” Another key benefit, according to both Mr. Boffa and Mr. Tuno, are their happy “clients” at ARAMARK locations nationwide.

One such location is West Chester University which has 275 employees and serves approximately 900,000 meals per year. “The biggest change we’ve seen is that now the managers can help with different aspects of labor and payroll that I used to handle on my own, allowing me to spend more time using other tools in the system,” says Lauren Saar, Administrative Assistant, ARAMARK at West Chester University.

Lessons Learned
In the two years since ARAMARK Campus Services began utilizing HourTrack, it has installed the system at accounts ranging from 50 to 450+ employees. “The processes and systems we implemented allow us to plan for the right mix of labor to support our operations cost-effectively says Mr. Boffa” “This translates to better customer service and an efficient application of labor. Improved payroll/timekeeping is a positive byproduct of those processes and systems.”

HourTrack is a trademark of Time America, Inc. All other trade names are the property of their respective owners.

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