Technology

2014 Game Changer: Lisa Mitchell-Kastner

By Kate Everson

Aug. 3, 2014

As a telecommunications company, AT&T Inc. understands the need for speed. Its product has to move as fast as its customers. But it’s not just AT&T’s services that have to be fast — being able to deliver flexible executive education programs that keep up with employees and industry changes is critical to keeping the company ahead of the curve. That’s where AT&T University’s executive director of training, Lisa Mitchell-Kastner, comes into the picture.

Lisa Mitchell-KastnerIn 2013, AT&T’s chairman announced plans to discontinue all landline communication in favor of cloud-based wireless services by 2020. In response, Mitchell-Kastner’s team had to step up their game in leadership development, and did so by condensing the Leading With Distinction program from 17 months to five months, which generated an estimated $4 million in savings.

“The faster we could align our teams on the strategy and educate our workforce on future trends and technologies, the greater impact we would have,” Mitchell-Kastner, 37, said. “We not only found a way to execute faster without sacrificing quality — our executive team and employees have expressed almost entirely positive feedback, and getting everyone aligned faster will help keep us on track to transform the company by 2020.”

But learning had to be accessible, too. When Mitchell-Kastner found that travel restrictions and work-life balance issues prevented 25 percent of general managers from partaking in live training, she launched a virtual program that would take learning to those outside the classroom. Not only did AT&T move closer to being cloud-based, but also, according to the company, it saved $160,000 in travel costs for 32 participants in one session.

For Mitchell-Kastner, 2020’s all-wireless plans loom large in the not-so-distant future. “What I’m doing is simply putting into motion at AT&T University the operations, courses, interventions, and specific” Leading With Distinction modules that the company’s leaders need, she said.

What’s New at Workforce.com?

blog workforce

Come see what we’re building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. We’re on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline.

Book a call
See the software

Related Articles

workforce blog

Technology

Labor analytics: A how-to guide for company leadership

Make sure to start small, clean your data, use data from a variety of sources and use desired business ...

data analytics, employee data, HR Tech, people analytics, talent management

workforce blog

Technology

Why tattleware isn’t the solution for underperforming teams

If your employees can take their smartphones out of their pockets to circumvent your efforts, how can y...

employee monitoring, HR technology, tattleware

workforce blog

Technology

4 Ways to Maximize HR and WFM Data

Technology and cloud-based applications and platforms enable companies to gather more data, but can the...