Waiter/Waitress
Here's a sample job description for a Waiter/Waitress that you can use within your organization. Feel free to download and modify this template to suit your internal needs.
Here's a sample job description for a Waiter/Waitress that you can use within your organization. Feel free to download and modify this template to suit your internal needs.
Job Brief
The role of a Waiter/Waitress is to provide high-quality dining experiences for guests by taking orders, serving food and beverages, and ensuring customer satisfaction. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
What Does a Waiter/Waitress Do?
A Waiter/Waitress greets customers, takes orders, serves food and drinks, and handles payments. They play a key role in creating a pleasant dining atmosphere and ensuring customers' needs are met throughout their meal.
Responsibilities
- Greet customers as they enter the restaurant and guide them to their seats.
- Present menus, explain menu items, and answer any questions customers may have.
- Take food and beverage orders accurately and relay them to the kitchen and bar.
- Serve food and drinks in a timely and courteous manner.
- Check in with customers during their meal to ensure satisfaction and address any issues.
- Process customer payments, including cash, credit card, or other methods.
- Keep the dining area clean and orderly, including tables, chairs, and floors.
- Follow safety and sanitation regulations to maintain a hygienic environment.
- Assist with setting up and clearing tables, and ensure proper table settings.
Requirements and Skills
- Proven experience as a Waiter/Waitress or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle stressful situations with poise.
- Strong attention to detail and accuracy when taking orders and processing payments.
- Customer-oriented with a positive attitude.
- Basic math skills for processing payments and making change.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Education, Experience, and Licensing Requirements
- High school diploma or equivalent.
- Previous experience in a restaurant or hospitality setting is preferred but not required.
- Certification in food safety or similar training is beneficial.
- On-the-job training provided by the restaurant may be required.
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