Job Summary

This retail clerk job description outlines the responsibilities of providing excellent customer service, managing transactions at the cash register, and maintaining a clean and organized store environment. This role is customer-focused, detail-oriented, and capable of working efficiently in a fast-paced environment. Retail Clerks play a crucial role in ensuring customers have a positive shopping experience by answering customer questions, assisting with purchases, and keeping the sales floor stocked and organized.

Responsibilities

Customer Service and Sales

• Greet and assist customers as they enter the store, providing them with product information and guidance.
• Offer excellent customer service skills by answering questions about products, pricing, and promotions.
• Help customers with purchases by processing transactions at the cash register, handling cash, credit card, and other forms of payment.
• Address customer questions and concerns, ensuring a positive shopping experience.
• Promote products and provide product knowledge to customers.

Store Maintenance and Stocking

• Stock shelves and ensure merchandise is properly labeled and priced.
• Regularly restock products and maintain accurate inventory levels to prevent stock shortages.
• Assist with inventory management and help the store manager track stock for reordering.
• Maintain the cleanliness and organization of the store environment, including light cleaning and ensuring products are displayed correctly on the sales floor.

Teamwork and Store Operations

• Work as a team member with other staff to support daily store operations.
• Assist in adhering to company policies and ensure the store runs smoothly according to guidelines.
• Collaborate with the store manager to ensure the store is well-stocked and promotions are effectively displayed.

Requirements and Skills

• Strong communication skills and interpersonal skills to interact effectively with customers and other team members.
• Ability to operate a cash register and point of sale (POS) system, with basic math skills for handling payments and calculating totals.
• Ability to work in a fast-paced environment and stand for extended periods of time.
• Proficiency in Microsoft Word and Excel is a plus.
• A positive attitude and ability to handle multiple tasks efficiently.

Education, Experience, and Licensing Requirements

• High school diploma or equivalent required.
• 1-2 years of experience in retail or customer service preferred.
• Experience with cash handling, inventory management, and point-of-sale systems is an advantage.