Job Descriptions



Here's a sample job description for a Cashier that you can use within your organization. Feel free to copy, paste, and modify this template to suit your internal needs.

Job Brief

The Cashier role in our customer-facing retail team involves handling cash transactions with customers, maintaining financial records, and ensuring a smooth checkout experience. A Cashier should have a keen eye for detail, strong numerical skills, and a commitment to delivering exceptional customer service.

What Does a Cashier Do?

A Cashier operates the cash register, processes customer payments, and provides prompt and friendly customer service. This role is pivotal in creating a positive shopping experience through efficient transaction handling and helpful interaction with customers.


  • Greet customers and answer their questions in a friendly manner.
  • Process sales transactions, which may include cash, checks, cards, and other digital payments.
  • Issue receipts, refunds, credits, or change due to customers.
  • Maintain a clean and orderly checkout area.
  • Count money in cash drawers at the beginning and end of shifts to ensure amounts are correct.
  • Resolve customer complaints, guide them, and provide relevant information.
  • Bag, box, or gift-wrap packages as per the customer's request.
  • Track transactions on balance sheets and report any discrepancies.
  • Handle product returns and exchanges efficiently.

Requirements and Skills

  • Proven experience as a Cashier or in a customer service role.
  • Basic PC knowledge and familiarity with electronic equipment (e.g., cash register, scanners, money counters).
  • Strong communication and time management skills.
  • Customer satisfaction-oriented.
  • Attention to detail and mathematical skills.
  • Reliability and honesty.

Education, Experience, and Licensing Requirements

  • High school diploma or equivalent.
  • Previous experience in a retail environment preferred, but not required.
  • Training in occupational safety and health, alcohol regulations, or fraud prevention may be advantageous depending on the location.