This help guide covers:
Viewing Schedules and Shifts
View all of your upcoming shifts on the mobile app as they're published.
Viewing your shifts
All team members can access information about their personal shifts in the app under the Shifts tab of the navigation bar.
On this page, you can scroll through your shifts for the current week, scroll back to shifts in the past, and scroll forward to future shifts that have been published.
Each shift card contains details like:
Your start and finish times
Any breaks you've been scheduled
The team and location that you will be working in
The total shift length
The estimated wages that you will receive for working that shift (if enabled by your organization)
The profile picture of other staff members in your team working at the same time
Clicking into a shift card will also show any additional shift details and actions, including:
Break start and finish times (if made visible by your organization)
Whether the breaks are paid or unpaid (shown by the $ icon)
Any extra details/tasks for the shift
The button to request a replacement for your rostered shift (if enabled by your organization - learn more here)
Viewing your team's shifts
Depending on the organization settings, you can also toggle between your shifts and your team's shifts through the Team schedule button at the top of the page.
The Team schedule can only be viewed one day at a time.
Add your roster to your personal calendar
You'll be able to have your roster automatically added to your phone's calendar app by selecting the Copy calendar link + option in Settings. This will copy the roster as a URL to then be pasted into your calendar app.
Learn more about adding a calendar link to your phone's calendar app below:
(Note: these links will take you to the respective app's websites)
Viewing timesheets and previously worked shifts
When you work a shift, the details of it can be found in the Timesheets tab of the mobile app.
Viewing your timesheets
Access the timesheets for previously worked shifts through the Timesheets tab on the navigation menu, or by scrolling to a past week on the Rosters page. Each timesheet card will include:
The date and times of the shift
The team you worked in
The worked hours in bold
The original scheduled shift underneath
The wages you've earned for the shift (if the permission is enabled)
Breaks that were taken
Variance between the scheduled vs worked hours
Variances between the shift you were scheduled vs the shift you worked will be color coded and the difference shown through either a positive or negative value:
If you've worked more hours than you've been scheduled, green text will show how many extra hours you've worked
If you've worked less than what you've been scheduled, orange text will show how many hours less you've worked
Leave
If you've got another commitment, or won't be able to work your regular shifts, let your managers know by applying for leave or unavailability.
Requesting leave
Depending on your organization's settings, you can request leave when you're unable to work. Generally, paid leave is reserved for part time, full time, or salaried employees, and is accrued as they work.
To create a new leave request, navigate to the Leave tab of the navigation bar and select the blue + icon in the bottom right corner of your device.
Enter the following fields when creating your leave request:
If the request spans across One day or Multiple days
The dates you'd like the leave request to cover
-
If the request will apply All day or Between the hours of...
The applicable times if you've selected the Between the hours of... option
The leave type being taken
-
The reason for the request (this is optional, and can include attachments)
Once you've created your request, your manager will be responsible for approving it.
Viewing past requests
Check whether your request has been approved, or view previous leave and unavailability requests under the Leave tab of the navigation bar.
If a request is Upcoming, the requested dates have not passed yet. If a request is in the Past, the requested dates have already passed.
Leave requests that are Pending are awaiting approval or refusal from your manager.
Leave requests that are Approved have been accepted by your manager, and you'll be paid according to the hours shown on the request (unless you've applied for unpaid leave).
Leave requests that are Rejected have been refused by your manager. They may choose to include a reason for refusal.
The same classifications apply to unavailability requests.
Profile page and app settings
Configure the Mobile App to suit your preferences in your profile and app settings.
Settings
Access your app settings and profile by clicking your profile picture or avatar in the top right corner of the app.
On this page, click the Settings tab to adjust your preferences on the app, including:
Adjusting the time format
Enabling dark mode
Changing the language
Adjusting the timezone
Shift Reminders
Shift reminders allow staff to receive push notifications to remind them of their upcoming shifts.
Multiple reminders can be set through the Settings tab on the profile page. For example, 2 hours before your shift and then 30 minutes before your shift, you'll receive a reminder.
Ensure you've allowed push notifications from the Work app in your device settings.
Add your schedule to your personal calendar
See your shifts on your personal calendar by adding your roster. Click the Copy button next to the Calendar Link in the Settings page.
Once you've copied it to your clipboard, add it to your preferred calendar. Learn more about adding a calendar link to your phone's calendar app below:
Picking up extra shifts
If a co-worker requests a shift replacement, or your employer rosters empty shifts that you can claim, use the Pick up shifts feature to add them to your roster.
Viewing available shifts
Any shift that you're eligible to pick up can be found through the Shifts button on the navigation bar, under the Pick up shifts tab.
Scroll between days and locations you work in to see what shifts you can pick up.
Claiming a shift
If you have the option to 'Claim Shift', doing so will automatically add it to your roster.
If multiple employees have the option to Claim the same shift, the first employee to do so will be allocated the shift.
The shift card will show:
The team and location of the shift
Length of the shift
Date of the shift
How much you'll earn for working the shift
You can also request a replacement on a shift you've claimed if you can no longer work it. Learn how in Staff: Requesting a shift replacement.