Workforce.com Customer Service: Quick FAQs, Toolkits, and Free Tools
By Staff Report
Nov. 11, 2025
Whether you have just onboarded Workforce.com or have been using it for a while, you’re in the right place. We’re here to help you find quick answers and helpful resources.
At Workforce.com, our goal is to make sure you get the most out of the platform. Unlike other providers, we don’t just offer software. We ensure you’re equipped to use every functionality to its full potential.
Beyond a one-time implementation
At Workforce.com, implementation isn’t a one-and-done process. Our team takes time to guide you through each step so your first clock-in, schedule, and pay run go off without a hitch.
“I was learning the system, but at the same time, Workforce.com also spent time and effort doing some of the setup instead of the one-time implementation work that I was never going to remember how to do. I was surprised that they specifically took time to do things that needed to be done at the outset, instead of just letting us handle the setup and jumping in only when we had questions. It was a shared effort between us and Workforce.com. They educated us on what mattered, what I needed to know, and what they could do to help me out.”
Scott Passolt, Controller at Third Space Brewing
“Moving from different platforms into Workforce.com was great. It went at the pace we wanted it to.”
To change your password or email, log in to your Workforce.com account, hover over the profile dropdown in the top right corner of your screen, and click on My Profile.
From there, click on Change Account Details at the top of your screen. You can then update your password or email.
I’m having trouble figuring out how to use a feature
Visit our online library of support articles here. You can search for guides on any feature that is confusing you.
Here is how to find our support library on the platform:
While logged on to your Workforce.com dashboard, click the Help dropdown found at the top right of your screen. Here, you will find a library of tutorials and guides that should answer nearly any question you may have about how to use a specific feature. If you can’t find the answers you are looking for, please contact our team for further help.
Switching to a new platform can be challenging, so we have made sure managers have the tools and resources they need to make the transition as seamless as possible.
Our Manager Training Toolkit includes interactive walkthroughs that guide you step by step through key Workforce.com features, such as employee scheduling and payroll processing. Whether you’re setting up team profiles, using the mobile app, assigning shifts, or tracking time and attendance, this hub has everything you need to get up and running quickly.
HR and Payroll Resource Center
Beyond providing an all-in-one solution, Workforce.com also helps hourly teams streamline administrative tasks, enabling them to focus on empowering their people.
Our HR and Payroll Resource Center gives you quick access to templates, forms, and guides that simplify your daily human resources and payroll work, enabling you to get things done faster and move on to what matters most. Here’s what’s included:
Job Descriptions
Growing your team? You don’t need to write job descriptions from scratch. Browse our catalog of customizable job description templates tailored to different roles and industries, and adapt them to fit your needs.
Forms and Templates
HR and payroll admin tasks can be time-consuming, especially without the right tools. Our collection of free, ready-to-use form templates covers everything from employee administration and payroll to employee scheduling and standard HR letters.
Buyer’s guides
If you’re exploring software options, our buyer’s guides outline what to look for, how different platforms compare, and what each one does best. They’re designed to help you evaluate tools objectively and choose that fits your team’s needs.
If you’re considering software for your business, we have guides to help you decide. We understand that it’s challenging to shop around for the right platform, especially for hourly teams, so we have rounded up today’s top choices, how each fares against the others, and their pros and cons, so you can make a more informed decision.
Workforce.com is built to make life easier for hourly teams, not just through our all-in-one workforce management software, but also through free resources and tools that support your day-to-day work.
If you’d like to learn more about how Workforce.com fits into your operations, book a call with our team anytime.
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