Archive
By Staff Report
May. 17, 2002
Alan Wolfson, a consultant with the Hay Group, has worked with many organizations to conduct HR audits.These observations about what customers want — and how they perceive HR — are drawn from audit results and what he hears in his continuing practice.
| WhatHR Customers Need | HowHR is Seen by Customers |
| High-qualityhires | Itgets a list of “bodies” quickly |
| Dismissalof performers | Itcreates roadblocks that are impossible to cross |
| Payfor performance | Anydeparture from established scales means trouble |
| Trainingto help employees improve their performance | Appraisalsmust be completed on time; content doesn’t really matter |
| Recognitionthat improving skills is essential to long-term success | Trainingprograms will be run only when there are enough people to justify thecost; programs are judged on process, not content |
| Flexibilityin applying rules to meet the requirements of departments and employees | Arule is a rule |
Workforce, June 2002, p. 30 — Subscribe Now!
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