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Don’t Forget the Hidden Costs of Employee Self-Service

By Samuel Greengard

Jul. 1, 1998

In addition to the more obvious direct costs, there are several indirect costs you may not immediately associate with implementing an employee self-service system. Be sure to factor in all of the following as you evaluate return on investment:

Windows-based client/server software or Web-based software
Hardware, including the equipment needed to build a network: servers, routers, PCs, kiosks
Customization
Consultants to help with system design and integration
Installation
Training
Maintenance
Upgrades

Workforce, July 1998, Vol. 77, No. 7, p. 69.

Samuel Greengard is a writer based in Portland, Oregon.

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