What questions should you ask employees to determine their satisfaction level? HR Solutions, Inc. has found that asking employees whether they agree with the following statements is very effective:
- This organization encourages employees to use the grievance procedure if there is a need.
- Senior management communicates the information that I need and want to know about the organization.
- I feel free to go to a “higher boss” than my immediate supervisor to discuss any problems that are bothering me.
- My supervisor keeps me informed about matters affecting me.
- There is reasonable consistency between departments in how policies are administered/followed.
- Senior managers of the organization come through my work area often.
- The management of this organization is genuinely concerned about the employees.
- The Human Resources department is a place where I can freely discuss my work-related or personal problems.
- I feel I have job security.
- Senior management responds to employees’ problems in a fair manner.
- I trust my supervisor.
- I would proudly recommend this organization as a good place to work to a friend or relative.
- My immediate supervisor is friendly and helpful.
- I feel comfortable or free to express new ideas and work methods which I feel will help this organization.
- I have thought of resigning in the last six months.
SOURCE: HR Solutions, Chicago, IL, January 1999