Overview

Known for their holistic approach to care from their highly trained staff in warm surroundings, European Healthcare Group (EHG) is one of the industry leaders when it comes to care for elderly citizens within the community.

Formed in 1996 and privately owned, the organisation currently owns four care facilities, comprising a total of 202 registered beds. The Knolls Care Centre, a care home under the EHG has 59 employees across three sites and is a 56 bed care home. With this multisite and dynamic environment, Knolls Care Centre realised quickly that they needed a new workforce management system to help reduce time spent on administration tasks and adapt to last minute rota changes.

The EHG staff manually filled out timesheets on a daily basis. This was a manual process prone to error as this information could not be verified by the management team. As staff management grew to become the biggest challenge for The EHG, they required a workforce management platform that eliminated unnecessary manual processes and simplified staff management. Ideally, this would keep everything in one place, increase efficiency and give the managers their time back by setting in place a foolproof structure.

Challenge

The challenges at The EHG were instantly solved upon implementing Workforce.com, which created a streamlined process when planning staffing arrangements and monitoring daily operations of the Home.

The Workforce software provides a retrospective view to managers at The EHG when looking at time and attendance. They can look through history, identify and appropriately respond to staff absenteeism, or lack of compliance with the system. They also receive an immediate overview of the availability of staff, making it effortless to form a balanced skill-mix when creating rotas.

With Workforce.com, managers can provide optimal support to staff by helping them to be organised for shifts and achieve a work-life balance, leading to increased job satisfaction and better care for residents.

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