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Blog: Global Work Watch
 

September 11th, 2009

From Disposable to Recyclable Employees

Recent reports about workplace morale make it clearer still that the pendulum has swung too far in the direction of the disposable employee.

Employees feeling more secure on the job are much more satisfied with their work, according to a study published last month by job board SnagAJob.com. The survey of about 1,000 U.S. workers found that 52 percent reported a decline in job security compared with a year ago—and of those, just 49 percent expressed happiness with their jobs. Of those who think their jobs are more secure, 70 percent say they are happy at work.

Job happiness is a close cousin to employee engagement—the commitment employees feel to their employers and how much extra effort they give. Employee engagement data in recent months has been mixed but on the whole indicates a decline. And drooping engagement weighs on the bottom line.

Earlier this year, the Corporate Executive Board said the percentage of employees showing high levels of discretionary effort had dropped from 17.2 percent in 2005 to 6.5 percent, and that the decline in engagement is decreasing overall productivity by 3 to 5 percent.

A new report from staffing firm Randstad, on its surface, finds a countervailing trend. Employee morale in the U.S. is at its highest since 2004, says the survey of about 2,200 employees and some 830 employers. What’s more, 57 percent of employees say they are loyal to their firms, up 8 percentage points from last year.

But Randstad finds rockiness amid the rah-rah. Just a quarter of employees say their companies are loyal to them. And, the report notes, a morale boost is typical in a recession.

“This isn’t really a picture of satisfaction,” the study says. In the wake of widespread layoffs, “remaining workers are happy to have their jobs, but they feel the loss of their workplace families,” the report says. “They are optimistic about their futures, but the feeling is slipping every year.”

Americans’ resiliency has been battered by three decades of firms treating employees as disposable, as author Louis Uchitelle puts it.

It’s as if workers want to love their employers, but keep getting spurned by firms fundamentally focused on short-term results in a cutthroat global economy.

It’s a testament to Americans’ hopefulness and sense of dignity that, if anything, workers want more from workplaces these days. The Randstad survey found that 80 percent of employees say their ideal employer “cares about their employees as much as their customers,” up from 66 percent last year. That was the top response, tied with “delivers on its promise to customers,” which was up 15 percentage points from last year. It seems that in the wake of fraud in the housing and financial fields, workers are putting a higher value on a firm’s integrity.

Employers shouldn’t guarantee employment, as they all but did decades ago. But they can back policies to strengthen our still-skimpy safety net. And they can handle their workforce with greater care.

Even if we’re headed toward organizations with a smaller “core” of employees, those workers likely will perform best with a degree of job security and a culture of true respect for customers and workers.

Consultants Laurie Bassi and Dan McMurrer see demographic and other trends pushing organizations to be “worthy.” I’ve called for a “21st century connection”  with workers.

Another way to frame the issue is to move to seeing employees as “recyclable.” That is, don’t trash them to make the quarterly numbers. Do your best to keep them, and keep helping them upgrade their skills to fit your changing business needs.

Companies hoping to thrive in the recovery ahead would do well to get out in front of the pendulum’s return. Ever more data indicates the era of the disposable employee is coming to an end.


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Comments

Interesting post! The link between productivity and commitment is truly a fascinating juxtaposition. I agree with the issues surrounding employees being viewed as disposable. If employees feel like they are just an ends to a mean–a way for the company to make money–and can be dropped and/or replaced at a moment\’s notice, what reason do they have to remain loyal and work to their fullest potential? The results employees give their employers and the quality and depth of the relationship they form with them can be seen as a result of the social and market norms which the employer applies to them. I recently just played around with this idea a bit on our blog. Here\’s the link if interested: http://bit.ly/vfC5G.

Christy Hagler, Blogger at The Seamless Workforce
http://www.theseamlessworkforce.com


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