http://workforce.com/wpmu/bizmgmt/2009/06/22/boss-basics-culture-matters-but-why-do-so-many-think-it-doesn%e2%80%99t/ All about the issues that arise when workforce issues converge with business management. Sun, 22 Nov 2009 09:15:14 +0000 http://wordpress.org/?v=wordpress-mu-1.2.3-2.2.1 http://workforce.com/wpmu/bizmgmt/2009/06/22/boss-basics-culture-matters-but-why-do-so-many-think-it-doesn%e2%80%99t/#comment-39313 Ed Gullekson Tue, 23 Jun 2009 18:22:27 +0000 http://workforce.com/wpmu/bizmgmt/2009/06/22/boss-basics-culture-matters-but-why-do-so-many-think-it-doesn%e2%80%99t/#comment-39313 Especially in service industries culture is king. The reason its so important in service industries is that the customers -- yes those people who actually PAY for the service -- get to experience that culture. Especially in service industries culture is king. The reason its so important in service industries is that the customers — yes those people who actually PAY for the service — get to experience that culture.

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