June 17th, 2008
Is There Ever a Good Time to Fire Someone?
Last night, I watched the Los Angeles Angels-New York Mets game from Anaheim (right down the road from the Workforce Management world headquarters) and heard the Angel announcers talking about the rumors surrounding whether Mets manager Willie Randolph would keep his job, given the team’s mediocre record. The Mets won 9-6, so Randolph’s job seemed safe for another day, right?
Wrong.
Driving to work this morning, I heard the news-radio chatter about how the Mets had finally fired Randolph, after Monday’s victory, at 12:11 a.m. California time. The timing seemed especially odd since the Mets played at home Sunday and then flew 3,000 miles to California. Why would you force a guy to fly coast to coast and then fire him in the middle of the night after his team actually did something good?
The New York media is having a field day with this one. Newsday’s headline, “Mets’ handling of Willie cowardly,” seemed to say it all—and for good reason. And it brings to mind the long-standing HR question: Is there ever a good time to fire someone?
I found myself engaged in this debate a few years ago. I had to let someone go and wanted to do it on Friday, at the end of the day, so the person could leave quietly with a minimum of people around to notice. My HR people, however, told me that it was well known that Friday was the worst possible day for a termination. They suggested I do it on Monday instead, but that seemed both odd and counterintuitive to me.
So I throw the question out to all of you: When is the right time (if there is a right time) to let someone go? Is there a best day or time to do it? Or is it less about the day and time and more about how you treat the person on the other side of the table? I’d love to get your comments here (or sent to me directly at jhollon@workforce.com).
As for the Mets and the team’s handling of Willie Randolph, one thing is clear: The Mets were incredibly indecisive during this process. And no matter what you may think is the right time to fire someone, the New York media clearly believe that 3:15 am EDT is the wrong time.
“You know what this reeks of?” Newsday sports columnist Jim Baumbach asked. “Someone made this decision days ago and agonized for hours on how to announce it to the public in the best way possible to keep the pressure off their own self. … This is not about whether this was the right move. But Randolph deserved better than how the Mets handled this, and so did the players and the fans. There is no defending the Mets management today. They screwed this up royally, and it’s hard not to think they mishandled this mess for the past week simply to find the best way to make themselves look better.”
Baumbach is on to something. All too often, the termination process is more about the feelings and needs of the managers doing the terminating than it is about the impact on the person getting cut loose. That’s why there is such a debate over the “right” time to do it. We frequently get too caught up in procedure and are less concerned with the impact on that living, breathing, feeling human being who is about to experience something terrible.
Am I wrong about this? Are there really “best practices” and best days and times when it comes to terminations? If there are, I’d like to hear what they are.
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According to the Bobs (in the movie Office Space) “it’s always better to fire people on a Friday. Studies have statistically shown that there’s less chance of an incident if you do it at the end of the week.”
Posted by: chris | June 17th, 2008 at 10:52 am
Tuesday in mid-afternoon tis the best time to terminate someone to ensure there is enough time during the remainder of the week to work through the employees’ needs with the loss, workflow, communication to external clients and internal clients, and be available for the terminated employee to respond to questions through the remainder of the week.
Preferably, we manage the process to secure a resignation, but that’s not always the case.
Posted by: D. Lusk | June 17th, 2008 at 1:38 pm
There are differing schools of thought on this, all based around minimizing the risk of a dangerous employee reaction. Some say to do it on a Friday so the employee has the weekend to calm down. Others say not to do it on a Friday, because the employee will stew all weekend. Honestly, I don’t think the day of the week is important; what’s important is that the employee is treated compassionately and with dignity throughout the process.
Posted by: Ask a Manager | June 17th, 2008 at 4:23 pm
Why does everyone assume that whenever anyone is fired they will either:
a) Go postal. Shoot all their workmates, and then take the server down (so don’t fire them early in the week)
b) Go home, drink their drink cabinet dry and then start in on the medicine cabinet (so don’t fire them on Friday)
Honestly, how many times has this really happened?
99.9% of people are responsible, grown up adults - being fired is a change that is hard to handle, but not something that is going to turn them into a psycho or suicidal - unless they already are.
I say, you have to know the person you are firing and how they will take the news, and how the rest of their team will take the news and then schedule accordingly, and above all treat them with respect and dignity.
Posted by: Matt S | June 19th, 2008 at 6:57 am
As a career coach who works with employers and individuals the best practices I’ve seen are:
First and foremost treat the individual with dignity and respect. Chances are they will transition to another job sooner lessening the employer unemployment tax rate and it’s likely they will be a good employee or at the very least they may not have as bad of an attitude at their next job.
Secondly, a day during the week - preferrably Tues/Wed/Thurs so the individual has an opportunity to file for their unemployment compensation and/or training and insurance options. When it’s done on a Friday, they are left helpless because state agencies and other resources are closed on weekends.
Thirdly, before dismissing an employee, ask if you’ve done your due diligence on the employee’s part i.e. traning, coaching, mentoring, etc.? What will the costs be to the employer i.e. replacement, recruiting, lost production, etc.
Finally, is the employee made aware of what they need to be a better employee or do the job better? Working with outplacement / coaching services may be able to provide neutral “self-improvement” so the individual doesn’t keep doing the same self-sabotaging behavior over and over.
We’re all in this together….helping others will benefit everyone in the long run. It seems to work for Johnson & Johnson and others!
Posted by: Bobbie Twa | June 25th, 2008 at 12:56 pm
The comment posted above by Bobbie concerning the day of the week to fire someone is a myth. As a security consultant who has done extensive research in the area of employee terminations — especially those that end in violence — the day of the week an employee is fired is simply not an issue. I do find it interesting, however, that this piece of misinformation consistently finds its way in news reports after a termination ends violently.
Posted by: Eric | July 23rd, 2008 at 11:18 pm