May 30th, 2008
Blowing Your Cool Can Be a Good Management Tool
I was home over the Memorial Day weekend, bored and not feeling well, so I found myself flipping around the TV and doing something I never, ever do: settling in to watch the Indianapolis 500. The race also reminded me of a management lesson well worth remembering—sometimes, it’s OK to blow your cool.
What kept me involved was the jockeying for the lead position, the occasional crash and the ongoing saga of Danica Patrick as she battled to stay near the race leaders. Patrick gets a lot of press because A) she’s a moderately successful woman competing in a sport that is overwhelmingly dominated (and populated) by men, and B) she’s pretty hot.
Patrick kept battling and stayed around eighth or ninth position until disaster hit with less than 30 laps to go—her car got clipped coming out of the pits by another car, driven by Ryan Briscoe, when he tried to get going again after his pit stop. I felt bad for Patrick because I had been rooting for her to finish the race (a big accomplishment in and of itself), but what amazed me was her reaction to the crash—she got mad and wanted a piece of the guy who carelessly knocked her out of the race.
“Briscoe clipped Patrick’s car as she was leaving pit road with 29 laps left last Sunday, inflicting enough damage to take both drivers out of the race,” wrote columnist Richard Durrett in the Dallas Morning News. “A frustrated Patrick jumped out of her car and briskly walked toward Briscoe’s pit stall, taking her gloves off as she went as if planning to send a stern message when she arrived. But security steered her clear.”
It was a pretty riveting scene because, clearly, Patrick wanted to do a lot more than just thank Briscoe for being a competitor in the race. As the Morning News columnist noted, “Patrick’s 80 or so steps down pit road are the lasting image of Sunday’s race, no offense to winner Scott Dixon. Imagine the memories if she’d actually reached Briscoe. … Regardless, the incident has fans split into two camps when it comes to Patrick: She’s either a chronic complainer or a consummate competitor.”
Or, it could be something else—that Patrick consciously and deliberately used her anger as a management tool to send a message to Briscoe, and everyone else in the race world, that she is not just a hot babe who can drive a little, but a tough, skilled competitor who wants to win just as badly as anyone else.
I’ve written before about unorthodox management practices such as “Verbal Abuse as a Workforce Strategy” and getting rid of your best and most productive workers to save money, but this is very different from that. Blowing your cool and getting angry, on occasion, especially if it is done in a very focused and specific way, can pay big benefits for a manager. To wit:
1. It gets everyone’s immediate attention;
2. It crystalizes an issue in people’s minds as something of unique significance and great importance;
3. It draws a line in the sand about what you will tolerate, and what you won’t; and,
4. It sends long-lasting ripples through the workforce about how deeply you care about the work at hand.
I’ve used this technique on occasion, and I have to say, it made my point to the workforce far better than a memo or a meeting ever could have done. My guess is that is what Danica Patrick had in mind as well. Although she may have been frustrated at being knocked out of the Indy 500 by a careless competitor, her angry walk down pit row was more about sending a larger message than it was about getting in Ryan Briscoe’s face. And from my perspective, blowing her cool was a useful and worthwhile management tool.
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I disagree with your article about blowing your cool when managing others. It has been my experience that this type of behavior only demotivates and hinders workers productivity. It also puts you in a position of distrust and disrespect. Fear is not a motivator any longer. Young workers today will leave. They have an attitude that “they don’t deserve to be treated that way” and they will go somewhere where they will be treated better. You lose quality workers that way. I would not encourage managers to “blow their cool.” You open a Pandora’s box. You open yourself up to harassment and a hostile work environment.
Posted by: Jackie Aquino | June 3rd, 2008 at 7:29 am
I think that I can appreciate your point of view, as long as you qualify your statement–you blow your cool as a last resort. \
Posted by: Toni | June 3rd, 2008 at 10:49 am
I definitely agree that there is a time to be passionate about what you believe and the point you want to get across.
I would be wary and purposeful though about how I went about it. Make sure that blowing your top is rare, as in no more than once or twice a decade; and make sure it is not over something petty but only when the most crucial of values/issues are on the line.
Posted by: Totally Consumed | June 3rd, 2008 at 11:05 am
I agree with the author. It is important that employees appreciate that they must accurately and effectively ensure timely completion of projects, and that is why they have been engaged to work for the company. Interestly when a female executive takes this difficult stance (although strategically) they are perceived as being a bully.
Leadership can strive to provide an environment that supports risk taking and the development of talent through internal and external resources. None of that dismisses the necessity of the talent to complete the work. When projects are mishandled or fail to move forward within the time line, it does not diminish senior leadership being held accountable. Over my career I have seen employees provide excuse after excuse and then become upset because leadership did not step in and do their job.
The work must be completed and it many times it is the passion of the executive who says you have not been successful-you have mislead us and mismanaged the execution of this project. Definately is should be used judically but being blunt and honest is important too. We learn from our mistakes and our successes.
Posted by: HR Executive | June 19th, 2008 at 8:59 am