Customer Service

Answers to questions about your Workforce Management magazine subscription.
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very month WorkforceManagement magazine gives you the HR trends
and tools that help you deliver measurable business results for your company.

Should a problem arise, you can count on Workforce Management to
address it promptly. Select from the links below for answers to your
questions simply by clicking on the topic. Or, contact us directly at
subs@crain.com. We appreciate your support and will do our best to
resolve any problems that occur as quickly as possible.

General Information: Workforce Management Magazine vs. Workforce Online; Subscription Rates; Reprint Information

Subscription Information: Label Information and Expiration Date; New Subscriptions; Renewal Subscriptions; Change of Address; Receiving Duplicate Copies; Delivery Problems; Replacement or Missing Issues; Requesting Back Issues; Payment Inquiries; Pay Invoices Online; Check Account Status; General Payment Information; Cancel Subscription

Contact Information

General Information

Workforce Management Magazine vs. Workforce Online

Workforce Management magazine highlights the current issues
facing HR professionals. Every month, you can count on:

Easy-to-read editorial packages that explore the trends
shaping HR today with the tools to implement and produce
measurable business results.
Additional topic-related resources and where to find them at
Workforce online.
Content found only in the magazine -- and not published
online.
A rich graphic presentation for quick and easy browsing.

Subscriptions to Workforce Management magazine are not included
as part of the Workforce online registration. To sign-up now for a
new one year subscription, just go the new subscription order form.

Workforce online provides the in-depth information you expect
from a Web site:

The Research Center offers thousands of archived articles,
tips and tools that can be searched by topic or keyword.
The Commerce Center gives you the ability to search a
comprehensive Vendor Directory, review product case studies
and access Decision Guides to help you choose the best
products for your company’s needs.
The Community Center topic forums and a member network
allow you to directly contact other HR professionals and ask
questions of HR experts.
Each of these features -- the Research Center, Commerce
Center, and Community Center -- are also organized by
specific HR Topic Channels for a quick overview of what’s
available online.

Online registration is free and required to access the archived
articles. To register now, just go the online registration form.

Subscription Rates

Workforce Management magazine subscription rates for one year
(24 issues) are:

United States	$79.00
Canada	$129.00 US
All Others	$199.00 US (incl. air mail)

Subscription Agents please contact Workforce Management at
subs@crain.com.

Subscription Information

Label Information

Your customer number will appear on your mailing label if you
have ordered from us before.

In the first example, your customer number is on the second line of
the label and can be up to nine digits long. See the highlighted
example below.

In the second example, your customer number is on the first line of
the label following a few letters and can be up to nine digits long.
See the highlighted example below.

New Subscriptions

To subscribe to Workforce Management magazine, click here or
contact the Workforce Management Subscription Office at 1-888-
446-1422 (outside the US, 1-313-446-0450).

Your first issue should arrive within 4 weeks of placing your
subscription order.

For information on bulk subscriptions please contact subs@crain.com
or call the Workforce Management Subscription Office at 1-888-446-1422 (outside the US, 1-313-446-0450).

Renewal Subscriptions

It’s easy to renew your subscription online, just go to the Workforce
Management magazine renewal subscription order page. Or, call
the Workforce Management Subscription Office at 1-888-446-1422
(outside the US, 1-313-446-0450).

Change of Address

Please click here to change your name or mailing address. You may
also contact the Workforce Management Subscription Office at 1-888-446-1422 (outside the US, 1-313-446-0450). For security
reasons you will need to enter your customer number from your
invoice or label and zip/postal code before changing your address.

Receiving Duplicate Copies

If you are receiving multiple copies of Workforce Management but
would like only one, please call the Workforce Management
Subscription Office at 1-888-446-1422 (outside the US, 1-313-446-0450).

Delivery Problems

Late Delivery: Correct Address: If your address is correct on your label this problem is due to
post office problems. Unfortunately, we can not be
responsible for missing issues due to postal strikes or in-country delivery. Under these circumstances, please contact
subs@crain.com so that we can make arrangements for your
subscription.

Late Delivery: Incorrect Address: If your address is incorrect, please click here to update your
address.

US and Canadian Magazine Mailing: Workforce Management magazine is mailed the first week of the
issue date on the cover.

All Other Countries Magazine Mailing: Workforce Management magazine issues are sent by air mail
and should be received within 5 weeks of mailing.

Replacement or Missing Issue

Workforce Management will replace issues that are lost or damaged
in mailing. Requests should be made within six weeks of the issue
date. Subscriptions may also be extended an additional month
in lieu of a replacement copy. To request a replacement issue, please
call the Workforce Management Subscription Office at 1-888-446-1422 (outside the US, 1-313-446-0450).

Missing issues will be replaced at no charge when requests are
made within 6 months of the missing issue date.

Requesting Back Issues

Back issues (previous to the current month) are available for
purchase. Please be aware that not all issues are available since
some may be out of print. All orders must be prepaid. Please email
subs@crain.com or call 1-888-446-1422 (outside the US,
1-313-446-0450).

For United States and Canadian subscribers: $10.00 US per issue
($8.00, plus $2.00 S&H).

For all other countries: $12.00 US per issue ($8.00, plus $4.00 S&H).

Payment Inquiries

Please click here to review the status of your account.

For additional payment information, such as ISSN or Federal ID
number, go to Payment Information.

Pay Invoices Online

Click here to pay your online invoice quickly and easily.

Check Account Status

Click here to review the status of your account, or contact the
Workforce Management Subscription Office at 1-888-446-1422 (outside the US, 1-313-446-0450).

General Payment Information

Terms: Payment must be made in US Funds drawn on a US bank,
international money order or by VISA/MasterCard/American
Express (include card number and expiration date).

ISSN: 1092-8332

Federal ID/TIN: 36-0708800

Number of Issues: 13

2003 Vol 82, No. 1-13; 2004 Vol 83, No 1-13

Period of Subscription: Begins with receipt of order. The subscription is
automatically cancelled if payment is not received after
the first three issues are mailed.

Cancellations/Refunds: Refunds offered only for unfulfilled issues.

Honoring Claims: Claims will be honored for a period up to six months after the
date of issue.

Cancel Subscription: To Workforce Management magazine, please call the
Subscription Office at 1-888-446-1422 (outside the US, 1-313-446-0450).

Contact Information

Email: subs@crain.com
Subscription Office Telephone: United States/Canada 1-888-446-1422 (outside the US, 1-313-446-0450)
Subscription Office Fax: Attention: Workforce Management 1-313-446-6777
Workforce Management Subscription Office Address: Workforce Management; 1155 Gratiot Avenue; Detroit, MI 48207-2912;; Fax 1-313-446-6777
Workforce Management Corporate Address: 4 Executive Circle, Suite 185; Irvine, CA 92614 USA; 949-255-5340; Fax 949-221-8964

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