Watson Wyatt Worldwide’s stock closed at $38, down 7.7 percent, on
Monday, June 29, in the wake of the firm’s announcement that it was merging with
employee-owned Towers Perrin.
The $3.5 billion deal, announced Sunday, will establish the largest HR
consulting firm in the world. The new company, Towers Watson, will have 14,000
employees worldwide.
But experts worry that the creation of such a large company will end up
diluting the services that clients get—at least in the short term—as both firms
are preoccupied with integrating their offerings.
Ashwin Shirvaikar, a Citi Investment Research analyst, downgraded the stock to
"Hold" from "Buy," citing short-term concerns about the integration.
“For clients, it’s the classic question of ‘Am I going to be served the same
way and what will happen to the talent?’ because there is always a flood of
departures when these things happen,” says Neil McEwen, managing consultant at
PA Consulting.
Judging by HR services mergers in the past, this union raises the question of
whether “bigger is better,” says Jason Corsello, a vice president at consulting
firm Knowledge Infusion.
“You look at Hewitt and Exult or PeopleSoft and Oracle and you can see that
it’s hard when you bring together two big companies,” Corsello says. “It could
potentially create a distraction.”
But Towers Perrin CEO Mark Mactas, who will serve as president of the new
company, says the firm has set up processes to make sure the integration goes as
smoothly as possible.
“This is something we are very mindful of and we take seriously,” he says.
Both Watson Wyatt and Towers Perrin have appointed integration leaders to help
with the process. Kevin Meehan, head of North America for Watson Wyatt, will
oversee the integration for his company, and Towers Perrin CFO Bob Hogan will
take this role for his firm.
Each leader will bring together a team to figure out how to integrate the
various processes and geographies, Mactas says.
There will be layoffs as a result of the merger, Mactas says, but it’s too
soon to say how many. Overall, the companies expect to attain $80 million in
cost savings by the third year after the merger by integrating the two
firms.
News of the merger led some HR outsourcing experts to assume that the deal
was the reason that Towers Perrin sold its shares of ExcellerateHRO to
Hewlett-Packard earlier this month.
“They were clearing the decks so they could do this deal,” says Michel
Janssen, managing director at Hackett Group, a Miami-based business process
outsourcing consultant.
But Mactas says the timing of that transaction and the deal with Watson Wyatt
was coincidental.
“HP initiated those discussions,” he says, referring to why
Towers Perrin sold its shares of ExcellerateHRO to the technology company. “It
was an extension of their EDS acquisition.”
—Jessica Marquez
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