The already serious data security problems at Internet job site Monster.com
have become a federal case—literally.
Nearly 150,000 users of USAJobs.gov, the official federal government job site
for which Monster provides technology, have been affected by malicious software
that siphoned off their contact information. And Monster now says the data
breach that affected 1.3 million job seekers with résumés posted on Monster.com
wasn’t an isolated incident, and that “the scope of this illegal activity is
impossible to pinpoint.”
The troubles at Monster, which include concerns about “phishing” spam attacks
designed to blackmail job seekers or snag sensitive information, have raised new
questions about the safety of online job hunting. And they raise concerns about
other government services provided by Monster.
Monster subsidiary Military Advantage provides technology for TurboTAP.org, a
U.S. Department of Defense Web site designed to help veterans and members of the
National Guard and Reserve transition to civilian life.
A Monster representative could not be reached for comment.
In mid-August, computer security firm Symantec announced that a piece of
malicious software known as a “Trojan” was trying to access Monster.com and
uploading data to a remote computer. Monster said the contact information of
approximately 1.3 million job seekers was contained on the rogue computer
server, that the information on the computer was limited to names, addresses,
phone numbers and e-mail addresses, and that Monster had shut down the
computer.
Monster warned that the information appeared to have been gathered for the
purpose of sending fake e-mails designed to persuade users to engage in
financial transactions or lure them into downloading malicious software.
On August 27, the U.S. Office of Personnel Management said 146,000
subscribers to USAJobs.gov were affected in a data breach.
A security warning now on the USAJobs Web site reads: “Recently, malicious
software, known as Infostealer.Monstres, was used to gain unauthorized access to
the Monster.com résumé database to steal the contact information of job seekers.
Monster Worldwide is the technology provider for the USAJobs Web site and,
regrettably, some of the contact information captured came from USAJobs job
seekers.”
It adds: “The information captured included name, address, telephone number
and e-mail address. Monster Worldwide has assured the U.S. Office of Personnel
Management that Social Security numbers were NOT compromised because of IT
security shields USAJobs has in place.”
In a statement issue on August 31, Monster said it had sniffed out the
trouble at USAJobs.com. “Monster is from time to time subject to illegal
attempts to extract information from its database,” Monster said. “When
suspicious activity has been detected on its site, Monster has disabled the
customer login credentials involved, and contacted the employer-customer to
discuss the suspicious activity. This was the case with the suspicious activity
that affected USAJobs.com.”
Also last week, Monster said it was notifying all job seekers with an active
résumé on Monster sites about preventative measures they can take to protect
themselves from online fraud. And the company said it “will institute a
comprehensive set of new systems and processes designed to enhance existing
security and minimize such threats in the future.”
Even so, Monster has not answered some basic questions about how contact
information for 1.3 million people ended up on a computer server in Ukraine.
“Despite ongoing analysis,” the company said last week, “Monster cannot
determine when that data was stolen or how many separate attacks that data
represents.”
—Ed Frauenheim