Most company executives plan to establish metrics to
determine employee return on investment in the next several months to measure
the effectiveness of their human resources departments, according to a recent
survey conducted by Veritude, a Boston-based consulting firm.
The survey found that 81 percent of executives currently
measure the effectiveness of their HR departments by examining employee turnover
and labor costs as a percentage of revenue. Sixty-one percent, however, said
they will soon look at a different major metric: employee return on investment.
This means that rather than looking at one factor, such as
productivity or cost per hire, companies will roll all of these metrics
together. That will let them see how much return they are realizing from their
employees' efforts, versus what's spent on hiring and retaining them, says Jim
Del Rosario, vice president of talent acquisition for Veritude.
“Over 50 percent of expenses at companies are people costs,”
he says. Companies are getting squeezed harder and one of the things that they
are looking at is whether they are getting the highest value from their
workforces.
The survey, which was based on responses from 105 executives
at companies with 10,000 employees or fewer, shows that companies are planning
to use more complex analytics to measure the effectiveness of their human
resources initiatives, Del Rosario says. “Companies are becoming much more
sophisticated than they ever have been before.”
—Jessica
Marquez